In this lesson, you will take a look back on the previous four lessons: email English, giving information, taking part in conference calls, and telephone etiquette.
This is the final lesson on phone or email communication. You will learn about etiquette and discuss both formal and casual English.
This lesson will help you to be confident in speaking up during conference calls.
This lesson will focus on giving and receiving information over the telephone, as well as using natural intonation patterns to communicate clearly.