This lesson is about giving perfect thank yous.
In this lesson you will practice politely declining, giving a reason, and offering to reschedule.
This lesson will introduce introductions and focus on more casual language that's appropriate for internal communication or making plans with colleagues.
This lesson will show you how to use formal language smoothly to set plans with high-level clients or colleagues.
This is a review of the previous four lessons on introductions and first impressions.
Small talk can be an important aspect of building rapport with a client or colleague. However, the objective of this lesson is not to imply that you must always have small talk in business.
If you have already met someone, then it is customary to open the conversation with a friendly question. Starting with the correct question and answer will help you smoothly begin your meeting and build relationships.
In some international teams, team members take time at the beginning of a project to describe themselves. You may also get a chance to describe your colleagues using similar language.
First impressions are vital—you never get a second chance to make a first impression. This lesson will introduce you to the course, and show you how to introduce yourself using professional language and strong delivery.
In 2030, there will be more jobs than workers able to fill them in many of the world's largest economies, according to Boston Consulting Group senior partner Rainer Strack.
In his October TED Talk, Strack explained that the world is facing a labor shortage and skills mismatch. However, he said it's not too late to begin employee development and recruitment strategies that take a global perspective.
Part of the problem will be a surplus of low-skilled workers and a significant lack of high-skilled workers. The emergence of new technologies will simultaneously replace low-skilled jobs and create high-skilled ones.
BCG found that 60% of high-skilled workers are willing to work abroad, which can help lower the skill gap in certain countries.