Requirements for using TEFtalk

To use TEFtalk you’ll need:

  1. a supported web browser;
  2. a supported operating system;
  3. a compatible device with minimum system requirements.
  4. a high-speed internet connection; and
  5. a built-in or external web camera, and a microphone.

Each section has details to help you solve any problems.

1. Web browser

TEFtalk supports these browsers. We recommend using the current version.

TEFtalk does not support Internet Explorer or any browser not listed. 

2. Operating system

These operating systems are supported.

  • Apple OS 
  • Microsoft Windows
  • Chrome OS
  • Android 

The most recent version is recommended. Operating systems more than 5 years old are not supported.

3. Hardware

Your system must have at least: 

  • 2GB of RAM minimum; ideally 4+GB of RAM

  • Dual Core processor

To have smooth video plus other tabs open in your browser, one of the following is necessary: 

  • Quad Core Intel Celeron N4000/N5000 series processor
  • 7th Gen Intel i3 processor
  • 6th Gen Intel i5 processor
  • AMD Ryzen 3 3300U

4. Internet connection

Your connection should be fast and stable. Check your speed on Google, click RUN SPEED TEST.

  • Minimum upload speed of 800 Kbps
  • Recommended download speed of 2.5 Mbps

5. Camera and Microphone

TEFtalk must access your camera in order to work.

If you have other applications using your camera and/or your microphone, you may need to exit them.

Fix problems with TEFtalk

If you are having problems, try the following. 

  • Log out of TEF and log in again.
  • Clear the cache in your browser.
  • To get any further help, contact us.