Introductions

Consulting 1.4 Starting with a new team: Culture and short conversations

Small talk can be an important aspect of building rapport with a client or colleague. However, the objective of this lesson is not to imply that you must always have small talk in business. Rather, this lesson will help you be more comfortable with small talk to give you the choice of having small talk in situations where it is appropriate and beneficial. 

Consulting 1.3 Starting with a new team: Friendly opening questions

If you have already met someone, then it is customary to open the conversation with a friendly question. Starting with the correct question and answer will help you smoothly begin your meeting and build relationships. 

Knowing who wants to have a conversation versus who wants to get down to business is also an important part of communication. That topic will be investigated in the next lesson, 1.4.