「優れたコミュニケーション」スキルとは何を意味するのかにに着目します。
Evaluate the Communication of Information section of your past test scores. Why do you think the Evaluator scored you that way?
Have your student look at their past test scores with you, if applicable. If your student is taking the GBC, focus specifically on the Communication of Information section. If this is the student’s first time, you can ask why they chose this course as a necessary step to improving/reaching their goals.
- What do you think being a good communicator means?
- Why is it important to have good communication skills in your workplace? When do you feel it is enough? When do you feel it is lacking?
- What does "mastering" mean? Why is it important for you to master "Communication of Information"?
Some will say good communicators merely have charisma, but it’s actually about being clear and logical!
Discuss the above questions with the students. Logic is taught in STS 2-5, but in this course, we’ll look at similar topics, along with some of the topics taught in the Logical Thinking course.
If this is your student's first time taking a Mastery course, take them through a discussion regarding what it means to master something, and what their motivations are for taking this course. Remind them that this is like going to the gym to lift weights to get more muscular - it won't happen in a day, but it requires time, practice, and persistence.
For extra support: Scan the following article with your student on characteristics of a good communicator (https://www.indeed.com/career-advice/career-development/good-communicat…). OR have your student ask ChatGPT what constitutes a good communicator and tell you what they find.
Being a good communicator of information means:
- Being able to use both direct and indirect logic
- Arguing and defending positions effectively
- Using evidence to support claims
- Using transitional phrases
- Being clear and concise
- Producing timely responses
Can you think of anything else?
With your student, check understanding of each sentence. Do they agree or disagree? Do they think being a good communicator means something other than what’s written here? In addition, let students know that these will be the topics that we will cover in the next few lessons.
*This is taken directly from the GBC score sheet.
Have you heard of the 6Cs of business communication? Find your own examples for each C.
THE cS
Meaning
Example + Our Correction
Your Correction
Clear
Be clear about your goal or message, instead of having people guess what you mean.
“John’s great. He’s looking for a new position.”
→ “John Smith from the Finance Department would be well-suited for the Analyst position you’re hiring for. I can connect you to him.”
Concise
Stick to the main point and keep it short and sweet!
“The client complained about how the document was unclear and how it wasn’t what he was hoping for and how he was unhappy with our work.”
→ “We got feedback that we need to clarify and rework the document to better meet our client's expectations.”
Correct
Use good grammar and vocabulary!
“I meet a friend yesterday that I have not seen for years.”
→ “I met a friend yesterday that I hadn’t seen for years.”
Concrete
Relay facts and details, but don’t lose focus!
“The boss wants to see you on Monday.”
→ Dave wants to see you on Monday in his office at 9AM.”
Coherent
Be logical and complete - don’t leave your audience asking questions!
“Pay for everything and we’ll expense it.”
→ “The company will reimburse your hotel and transportation fees after your trip.”
Courteous
Be polite, friendly, and honest!
“Dave, that’s a stupid decision.”
→ “Let’s look at the problem in a different light.”