This lesson focuses on what we mean when we say having “good communication” skills
Evaluate the Communication of Information section of your past test scores. Why do you think the Evaluator scored you that way?
- What do you think being a good communicator means?
- Why is it important to have good communication skills in your workplace? When do you feel it is enough? When do you feel it is lacking?
- What does "mastering" mean? Why is it important for you to master "Communication of Information"?
Some will say good communicators merely have charisma, but it’s actually about being clear and logical!
Being a good communicator of information means:
- Being able to use both direct and indirect logic
- Arguing and defending positions effectively
- Using evidence to support claims
- Using transitional phrases
- Being clear and concise
- Producing timely responses
Can you think of anything else?
Have you heard of the 6Cs of business communication? Find your own examples for each C.
| THE cS | Meaning | Example + Our Correction | Your Correction |
|---|---|---|---|
| Clear | Be clear about your goal or message, instead of having people guess what you mean. |
“John’s great. He’s looking for a new position.” → “John Smith from the Finance Department would be well-suited for the Analyst position you’re hiring for. I can connect you to him.” |
|
| Concise | Stick to the main point and keep it short and sweet! |
“The client complained about how the document was unclear and how it wasn’t what he was hoping for and how he was unhappy with our work.” → “We got feedback that we need to clarify and rework the document to better meet our client's expectations.” |
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| Correct | Use good grammar and vocabulary! |
“I meet a friend yesterday that I have not seen for years.” → “I met a friend yesterday that I hadn’t seen for years.” |
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| Concrete | Relay facts and details, but don’t lose focus! |
“The boss wants to see you on Monday.” → Dave wants to see you on Monday in his office at 9AM.” |
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| Coherent |
Be logical and complete - don’t leave your audience asking questions! |
“Pay for everything and we’ll expense it.” → “The company will reimburse your hotel and transportation fees after your trip.” |
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| Courteous |
Be polite, friendly, and honest! |
“Dave, that’s a stupid decision.” → “Let’s look at the problem in a different light.” |
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