顧問專用商務英語
本課程適合計畫在英語為母語等級的顧問職場環境中發展的學習者,專為中級、中高級及高級英語程度設計。
第一階段:職場基礎技能
第一階段將帶您掌握顧問工作中日常必備的實用溝通能力,幫助建立良好第一印象、維持專業的工作關係,並與同事及客戶建立穩固的人脈網絡。
這些技能之所以重要,是因為即使過去學習過相關內容,您的英語表達方式很可能尚未更新至顧問職場的實際使用情境。在顧問工作中,不只是要把想法表達清楚,更需要具備足以建立信任的專業表達能力。
在此課程中您將學到:
- 在新團隊中與同事建立良好第一印象
- 安排會議並規劃工作事項
- 以專業方式向客戶與同事表達感謝、邀請、提議與致歉
- 透過電話與電子郵件進行有效溝通
- 清楚說明任務與專案的進度
- 給予與接收口頭及書面回饋
第二階段:顧問實務進階
本階段將帶您練習成功進行專家訪談 (Expert Interview) 的關鍵要素。您將學習如何掌握適當的正式程度、清楚建立對話脈絡,並流暢自然地引導問題。若您的工作需要以英語進行專家訪談,本課程將為您做好充分準備。
Time to complete
Fast
40 lessons (for Stage One)
Relaxed
90 lessons (for Stage One)
Course content
- Consulting 1.1 Starting with a new team: First impressions
- Consulting 1.2 Starting with a new team: Describing yourself and others
- Consulting 1.3 Starting with a new team: Friendly opening questions
- Consulting 1.4 Starting with a new team: Culture and short conversations
- Consulting 1.5 Starting with a new team: Review
- Consulting 2.1 Setting up a meeting: Internal invitations
- Consulting 2.2 Setting up a meeting: Executive invitations
- Consulting 2.3 Setting up a meeting: Rescheduling or declining
- Consulting 2.4 Setting up a meeting: Review
- Consulting 3.1 Winning quick interactions: Thank yous
- Consulting 3.2 Winning quick interactions: Apologies
- Consulting 3.3 Winning quick interactions: Offers
- Consulting 3.4 Winning quick interactions: Requests
- Consulting 3.5 Winning quick interactions: Review
- Consulting 4.1 Digital communication: Guide to email English
- Consulting 4.2 Digital communication: Calling to Give and Receive Information
- Consulting 4.3 Digital communication: Group calls
- Consulting 4.4 Digital communication: Digital etiquette
- Consulting 4.5 Digital communication: Review
- Consulting 5.1 Explaining progress: Asking and answering questions about tasks and milestones
- Consulting 5.2 Explaining progress: Good and bad updates
- Consulting 5.3 Explaining progress: Changing and changed plans
- Consulting 5.4 Explaining progress: Review
- Consulting 6.1 Evaluations: Evaluating others
- Consulting 6.2 Evaluations: Evaluating myself
- Consulting 6.3 Evaluations: Giving spoken feedback
- Consulting 6.4 Evaluations: Responding to feedback
- Consulting 6.5 Evaluations: Review
- Consulting 7.1 Dealing with numbers: The basics
- Consulting 7.2 Dealing with numbers: Trends
- Consulting 7.3 Dealing with numbers: Guesstimates and brainstorming
- Consulting 7.4 Dealing with numbers: Excel