Consulting 3.5 Winning quick interactions: Review

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This is a review of the previous four lessons which revolve around formalities and short interactions. 

Warm Up

Recall the previous lessons: 

  1. Thank yous
  2. Apologies 
  3. Offers 
  4. Requests

Were any of them more difficult than you expected? Or easier?

Practice

Quickly and naturally react to these situations. Make sure you are polite to clients and friendly to colleagues. 

  1. You see your newly hired team member having trouble formatting a PowerPoint slide. 

  2. You just spilled coffee on your client's document. 
  3. Your colleague booked a meeting room, but you notice there aren't enough chairs for everyone. 
    • It looks like you need three more chairs. Ask your colleague to help you.
  4. You need some key data from the client ASAP.
    • The client sends it all to you within 5 minutes. 
  5. You are too sick to give your client presentation. Let your team leader know, and ask them to do your part of the presentation this afternoon. 
    • The next day, you hear your team leader filled in and gave a fantastic presentation.
  6. Your meeting is going long and it looks like you'll be a few minutes late to your lesson at The English Farm.
    • You arrive at your lesson a few minutes late. 
  7. You've sent a PowerPoint deck to be checked but just found an error, so you need to send a new version.
    • Your colleague found another error in your PowerPoint deck and fixed it for you.